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Terms of Use – DHL Global Forwarding Portal ‘myDHLi’

  1. DHL Global Forwarding Management GmbH hereinafter referred to as “DGF”, offers a portal (hereinafter “myDHLi”) to Customers (hereinafter “Customers”), whether as a business person or an employee acting on behalf of a business, to request non-binding quotes, to book DGF transportation services, track shipments and to request further services as simple as possible by using the functions provided in the myDHLi (all together “Functions”).
  2. These terms shall apply in relation to the use of myDHLi and its Functions. Additional terms, to be accepted separately by Customer, may apply to fully use myDHLi as registered customer or certain Functions. All transportation services provided by DGF are subject to the Terms and Conditions of DHL Global Forwarding.
  3. Customers, who wish to fully use myDHLi and the Functions must enter username and password provided by DGF on Customers request. Prerequisite for obtaining username and password is the conclusion of a Customer contract with DGF. 
  4. Quotes generated in the QUOTE & BOOK Function are not binding and do not constitute a contract about for DHL Global Forwarding Transportation Services (hereinafter “Transportation Services”). The conclusion of a contract for Transportation Services requires the acceptance of a binding offer by the respective DHL Global Forwarding entity, which Customer can submit by selecting and booking a service in the QUOTE & BOOK Function.
  5. Customers shall use the myDHLi only for the DGF related purposes set out in paragraph 1. Customer is not allowed to (a) modify, interfere with, disable any features, functionality or security controls of the myDHLi and the Functions; (b) defeat, avoid, bypass, remove, deactivate or otherwise circumvent any protection mechanisms of the myDHLi and its functions, or (c) reverse engineer, decompile, disassemble or derive source code, underlying ideas, algorithms, structure or organizational form of the myDHLi and the Functions.
  6. Customer accepts that DGF is free to modify the Functions and myDHLi or replace it with another Solution at its sole discretion at any time.
  7. DGF reserves the right to change and/or limit usage of any Function and/or Content at any point in time, in particular if (a) Functions and/or Content are modified or discontinued or (b) Customer has violated the myDHLi Terms of Use or (c) maintenance work is to be done. Customer agrees that DGF shall not be liable to Customer or to any third party for any modification, suspension or discontinuance of the Functions and/or Content.
  8. All data, texts, graphics, user interfaces, databases, trademarks, logos, and computer code (“Content”) including but not limited to the design, structure, selection, expression, “look and feel”, and arrangement of such Content in myDHLi is owned, or licensed by DGF and is protected by copyright and trademark laws and other intellectual property rights. Except as expressly provided in these Terms of Use or in the Function, no part of the myDHLi and no Content may be copied, reproduced, republished uploaded, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or used otherwise, without DGF’s express prior written consent.
  9. Customer is responsible for all activities conducted via myDHLi including but not limited to other notification functionalities in accordance with the applicable competition and data protection laws. In particular Customer shall obtain the consent of the addressee before they use the “Share” or the “Booking” functions. On request of DGF Customer shall provide DGF with evidence of the consent. Customer shall not forward any quotes to Competitors of DGF or its affiliates. Competitors of DGF are defined as any Company that offers freight-transport and related logistics services.
  10. Customer shall keep the user name and password assigned to it secret, protect them against access by unauthorized third parties and not disclose them to unauthorized users. Only persons with a need to access myDHLi in order to use the Functions on behalf of the Customer shall be authorized by Customer (“authorized user”). Customer shall notify the authorized users about their obligations and shall obtain corresponding undertakings from the authorized users. Customer agrees to notify DGF immediately of any unauthorized use of Customer’s account or password, or any other breach of security.
  11. Customer shall take all necessary steps to ensure that Customer does not transmit or receive any computer viruses, worms or other programs whatsoever that may or are intended to damage, interfere with, intercept or expropriate any system, data or information whatsoever of DGF.
  12. Customer shall ensure that all information which they provide to DGF via myDHLi is complete, correct and accurate. Customer will be solely responsible for any damage or consequence that may arise from the use of false or incorrect or incomplete information.
  13. DGF will collect, store and process personal data provided by Customer in myDHLi as required for the provision of the services, in accordance with applicable laws and the Deutsche Post DHL Data Privacy Policy. The DHL Privacy information is available under the tab “Privacy Notice” in the footer of the website. myDHLi may contain links to other independent third party websites (“Linked Sites”). These Linked Sites are not under DGF’s control and DGF is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained in such Linked Sites.
  14. The services and the information in myDHLi are provided on an 'as is' basis. DGF, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DGF, its affiliates or agents make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through myDHLi. No information obtained via myDHLi shall create any warranty not expressly stated by DGF in these terms.
  15. To the extent permitted by law, in no event shall DGF, its affiliates or agents be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from (a) lost data or business interruption or otherwise resulting from the use of or inability to use myDHLi or (b) the misuse of myDHLi by any employee of the Customer not authorized to use myDHLi, whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DGF is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, in no event shall DGF's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100. To the extent permitted by law, the remedies stated in these terms are exclusive and are limited to those expressly provided for in these terms.
  16. Customer hereby indemnifies DGF to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses arising out of or in any way related to the breach of any of the provisions of these Terms of Use by the Customer.
  17. DGF may suspend Customer´s use of myDHLi at any time at its sole discretion. Upon such suspension, Customer shall (a) immediately discontinue the current use of myDHLi and (b) not use myDHLi and its functions in future. Customer agrees that DGF shall not be liable to Customer or to any third party for any suspension of their access to myDHLi.
  18. These Terms of Use shall be governed by the laws of Germany.
  19. DGF may revise these Terms of Use at any time. DGF shall notify the Customer of any changes to these Terms of Use in text form (e.g. by e-mail) (“notification of changes”). The changes shall take effect and the contractual relationship shall continue under the changed conditions if the Customer does not object to these changes within two (2) weeks after receiving the notification of changes by means of written notification to DGF. This deadline shall be deemed to have been met so long as the objection is sent to DGF within this time period. DGF shall specifically point out to the Customer in the written notification of changes the above consequences of failure to object.

Version 17 April 2020